{"id":3234,"date":"2021-06-24T16:33:11","date_gmt":"2021-06-24T21:33:11","guid":{"rendered":"https:\/\/www.titan.tech\/?p=3234"},"modified":"2021-09-30T01:01:21","modified_gmt":"2021-09-30T06:01:21","slug":"update-errors-crashes-and-you","status":"publish","type":"post","link":"https:\/\/www.titan.tech\/2021\/06\/update-errors-crashes-and-you\/","title":{"rendered":"Update Errors, Crashes, and You"},"content":{"rendered":"

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Social media platforms, such as Reddit<\/a> and Twitter<\/a>, are abuzz this week with news of a recent update for the Google app on Android phones , which has led to widespread crashes and error messages, preventing users from utilizing the app. The severity of the problem seems to vary between phone manufacturers, with some phones receiving error messages that effectively make the app useless while others aren\u2019t affected at all. Google has made no official statements about the problem to date, leaving users scrambling to solve the problem on their own. Many, such as the Twitter user linked above, recommend manually uninstalling the update and reverting to an earlier\u2014and more usable\u2014version of the software. Though these error messages have not led to any wide-scale organizational impediments or damage, they shed light on a risk that any user and organization must account for when managing their IT.<\/p>\n

Understanding Update Errors and Crashes<\/h2>\n

There are a variety reasons why a software or OS update file could lead to errors and crashes. It could simply be the result of a mistake on the part of the developer, such as a shoddy coding job or a file that somehow becomes corrupted prior to release. More often, however, problems arise when older hardware simply doesn\u2019t have the capability to run more recent updates for a program or system, which can lead to crashes and errors, such as those described above. They can also prevent users from taking advantage of the software options available to them. For example, older iPhones, like the iPhone 5 and iPhone 6, both of which are still widely used, lack the hardware capacity to run IOS versions 13.0 and higher. While this won\u2019t prevent someone from using their device, many current IOS apps were developed for use on these newer versions of the operating system, effectively blocking off a whole suite of software apps from users. This could very well pose a problem for organizations who require their employees to, say, track their time using a smart device app or workers who are required to use proprietary software on their own devices in the field.<\/p>\n

Thankfully, many service providers have robust troubleshooting and help guides to aid users in fixing errors. Links to help sites for common operating systems and software platforms are linked below:<\/p>\n